Support Policy

Effective Date: 12/03/2026

This Support Policy outlines how support is provided for products and services purchased from Tivro.net.

1. Support Availability

Support is provided to customers who have a valid and active license for the product they purchased. Support is delivered through our official support channels such as the support ticket system or email.

2. What Support Includes

Our support services may include:

• Assistance with product installation
• Help with product configuration
• Bug fixes and technical issue investigation
• Guidance on how to use product features

3. What Support Does NOT Include

Support does not include the following:

• Custom development or modifications
• Third-party plugin or theme conflicts
• Server configuration or hosting issues
• General programming assistance unrelated to our products

4. Support Response Time

We aim to respond to support requests within a reasonable time. However, response time may vary depending on workload, weekends, and holidays.

5. Support Abuse

We reserve the right to refuse or limit support if users behave abusively, submit excessive requests, or misuse the support system.

6. License Requirement

A valid license may be required to receive updates and technical support for our products.

7. Contact

Support requests can be submitted through our website.

Website: https://tivro.net